An expert team, dedicated to your website
At fixed.net we offer personal and efficient support from our three global offices. We focus on managing websites, and knowing those websites inside-out.
A problem that needed solving
We come from a hosting background. Our founders started and ran companies in the mid-2000s (Tsohost, Vidahost) that are now owned and managed by GoDaddy. Running millions of websites, we ended up supporting and fixing the most obscure and frustrating website issues for site owners, even though website fixing services weren't officially offered.
Many years later, the question remained unanswered. Web designers were building great websites, and software was getting increasingly advanced, but there was a huge gap for a company of dedicated experts like fixed.net.
"Fixed.net fills that huge space between web-design agencies, who are interested in big, complex, expensive design projects, and having to do everything yourself. It's what people need 90% of the time, but no one apart from us even wants to do it."
"I tell customers to think of us first and foremost as technicians. We have an efficient, problem-solving attitude, backed with easy to use, and most importantly secure systems. We've got a team of dynamic, awesome experts ready to fix all website issues."
24/7 support, from three amazing offices
We have offices in three global locations to offer brilliant instant 24/7 coverage, while ensuring our staff have a great work-life balance and are never expected to work overnight.
Possibly the greatest city in the world. We're a UK registered business, and most of our monitoring and infrastructure teams work from our London HQ.
Ever heard of Eat, Pray, Love? A true definition of work-life balance where productivity meets tranquility, with stunning beaches just ten minutes from Kuta beach.
hosting.com - Indonesia Office
Right in the centre of Sofia, in the Doctor's Garden. Our purpose-built office is on the top floor of a famous art gallery.
Tsarigradsko shose 90, Sofia
Meet the amazing team
Want to join us? Send us your details for more information.
How we work
Every fixed.net team member has at least three years of experience as a developer or hosting technician. We don't use contractors or outsource any work. If you call or chat, you speak directly to an engineer.
Website support is our only role. Our plans aren't loss-leaders for design or development projects. Which is why design agencies love working alongside us.
Fixed.net is a hosting.com brand, backed by a group that runs hosting infrastructure for millions of websites worldwide.
Read an interview with our CEO on WebsitePlanet.
Full employees only. No contractors, no outsourcing, ever.
24/7/365 cover. Phone, live chat and ticket. Response in under two minutes.
Long-term partners. We aim to be your in-house tech team, not a one-off vendor.
Talk to an engineer
Sales and support work 24/7 and are delighted to answer any queries.